Frequently asked questions
Daily Practice
How does the 3-5-15 rhythm work?
3 minutes is a quick reset, 5 minutes is your core routine, and 15 minutes is the complete layered ritual. Pick whichever fits your day.
Can I practice in Airplane Mode or offline?
Yes. Open the app while connected and your daily protocol is saved to your device, so you can turn on Airplane Mode or Do Not Disturb and practice without interruptions. Anything you finish offline is saved and syncs to your account the next time you reconnect.
How do I install the app on my phone?
On iPhone, open the site in Safari, tap the Share icon and choose Add to Home Screen. On Android, open the site in Chrome, tap the menu and choose Install app. It opens full-screen like a regular app — no app store needed.
Timed mode or Step Cards?
Timed mode guides you with a timer. Step Cards let you swipe at your own pace. Switch anytime inside the player.
Should I practice morning or evening?
Whenever works for you. Best-time tags are gentle guidance only.
Can I repeat a session the same day?
Yes. Completed practices stay available for a second session.
Levels & Mirror Moments
How do I move up a level?
Everyone starts Foundational. After 7 practice days, your weekly Mirror Moment asks how things feel. Two "ready" check-ins in a row unlock the next level.
A practice feels hard or causes tension. What should I do?
Strain usually means compensation, not effort. Soften the range, ground a hand on your collarbones, read the Pro Tip, or use Swap on the Protocol page.
Tools & Protocol
How do I update my tools?
Open "My tools" on the Protocol or You page. New tool practices appear after your next reading.
When should I take a new reading?
Every 4 to 6 weeks is ideal for seeing change.
Account & Billing
How do I manage or cancel my membership?
Go to You → Manage billing to update your card, change plan or cancel anytime.
What is your refund policy?
See our full Cancellation & Refund Policy and Terms of Service.
How do I delete my photos or account?
Go to You → Your privacy. Deletions are instant and permanent.